Help and Support

Help & Support

Welcome to the MilkFish Help & Support Center. We’re here to ensure your experience is smooth, enjoyable, and uninterrupted.

If you’re facing issues with the app, subscriptions, content playback, or have questions about your account, please refer to the FAQs below or reach out to us directly.

🔧 Common Issues & Solutions

1. App Not Working or Crashing

Ensure you’re using the latest version of the MilkFish app.
Try clearing app cache or reinstalling the app.
Check your internet connection.

2. Video Not Playing or Buffering

Use a stable 4G/Wi-Fi connection.
Pause for a few seconds and resume the stream.
Lower video quality for smoother playback.

3. Forgot Login or OTP Not Received

Double-check your mobile number or email.
Retry after 60 seconds or check your SMS/inbox spam folder.
If still not received, email us with your registered details.

4. Unable to Subscribe or Payment Failed

Make sure you have sufficient balance or valid payment method.
Try a different card, UPI, or payment app.
If money was deducted and you didn’t get access, email us immediately with payment details.

5. Content Not Loading or Missing Episodes

We may update content or temporarily unlist it.
Try refreshing or reopening the app.
For urgent issues, contact our support team.

💳 Billing & Subscription

Go to “My Account > Subscription” to manage or upgrade your plan.
Subscriptions are auto-renewed unless canceled before the renewal date.
For refund-related queries, read our Refund Policy or email us.

📞 Contact Support

If your issue is not listed or unresolved, please reach out directly:

📧 Email: studioganta@gmail.com
📞 Phone / WhatsApp: +91 79933 22339
🕒 Support Hours: 10 AM – 6 PM (Mon–Sat)
📍 Address:
GANTA STUDIO
404 B BLOCK, Central Court Apartment,
Raj Bhavan Road, Somajiguda, Hyderabad – 500082, Telangana, India

📢 Feedback & Suggestions

We value your feedback. If you have ideas for new features or content, feel free to email us or use the in-app “Feedback” option.